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Welcome to the Motorway Services Blog. This is intended to complement the main Motorway Services website by acting as a place for stuff that doesn’t fit into any of the main categories as well as allowing for information about the site and about MSAs in general.
I am receiving quite a lot of facebook postings that criticise MSA’s and I have been in some that are awful and some that are good. However, on this website, there seems to be a wealth of complaints and much fewer recommendations. In the past, when I have been disappointed with a MSA, I have written an email, or sent a letter, to the company concerned at their head office. This sometimes gets a response but mostly doesn’t but I feel better for complaining to the boss rather than the hired help who don’t really care because of their low wages. None of the complaints on here about MSA’s are going to sway the management much because I doubt they read the complaints. So….how does one “get in the face” of these people with complaints so that they take notice? At the present time, MSA’s have a captive audience and can charge the hell out of us with impunity and they seem not to care. Any MSA is always busy with traffic and people, most of whom stop for a reason, buy something, use the facilities and then leave complaining all the way to their next stop. On the food side, my wife does not like mayonnaise and it is like looking for gold to find a sandwich without mayonnaise in it, be it “light”, mustard”, “light mustard”, and so on. Again, how does one get these managers to listen to the concerns of the people using the service area? After all, it is always said that the consumer leads the market! (Yeah right!)
How does one complain so that these people actually have to sit up and listen!?
Comment by Mike — 20 May 2011 @ 7:27 pm